The French guide spoke beautiful English was personable very knowledgeable and enthusiastic about the tower gave us both factual information and fun facts
Very disappointed that our prebook & paid tour of Eiffel Tower was cancelled the morning we were due to attend. All other bookings were at that point booked out leaving us with no choice but to que up in long que. No attempt was made to help us find another booking. This was two weeks ago and I am still chasing up for a refund! I would not book with this group again.
Contacted Universal Tours and La Vacanza Travel with our complaint and no response don't book with either of these companies they scam you. I email them both and no response advising how pissed off we were as they wasted half our day when we pd to skip the lines and do tour in 1.5 hr took which took 5.5 hrs total scam waited 3.5 hrs in multiple lines and guide didn't even have voice boxes gave a 5-minute spiel if close enough might have heard it but she was really good at saying she this was first time this has happened to her usually go right in but we knew she was obviously just a good liar when finally at elevator 4.5 hrs after standing in line she disappeared total scam she pd 28.50 for each of our tickets after all standing in line for 2.5 hrs and then another hr to get to the second security then another hr before getting on elevator we pd 174.22 to skip the lines but had to wait in all the lines requested them to refund my money for the 2 tickets purchased but no response.
I paid £391.58 for 6 adults and 1 child for skip the line Eiffel Tower tour with a guide. The Universal Tour Group’s guide made us wait in the queue for over 3hrs. No tickets were purchase prior. The ticket bought after queuing was €26. Which is more than half. It wasn’t only us. There were other people who had the same problem. This is a scam. We had a person who was ill, who couldn’t stand for too long and and couldn’t walk for too long. That’s why paid so much money to skip the queue. The tour guide acted as if she didn’t know anything. We couldn’t contact the tour operator too. We had to cancel our other plans and leave Paris as the this person got ill after standing for too long.
I never heard from them where to meet so we ended up buying our own tickets to the Eiffel Tower. I sent multiple emails to get information. Would never use this company again