Had an emergency and needed to either reschedule or get a refund. However, the number to call only rings and plays a message stating nobody is available. We even chose the emergency line option that is supposed to go directly to the tour guide and that played the same exact message. Don’t waste your time, you won’t get any support or assistance and never get a refund. I am planning to just go straight to my bank to fight it with a company that actually cares about its customers!!!!
Everything went perfectly well :) Ami, our tour guide made it so effortless to access and learn about the tower. Can’t thank him enough.
Great tour. Pepe was amazing. Very friendly and full of information. Highly recommend! We didn’t get to go the summit. But none the less it was great!
We joined the guided tour with our guide, Audrey. She was so passionate in sharing every story about Paris and Eiffel Tower with us. She managed time so well that we were the first group to enter and went up the Tower. She has lots of stories to tell which made waiting time enjoyable too. We are glad that we joined a guided tour as it saved much time and we got to learn more from the guide. Would recommend the tour and especially Audrey!
SCAM We were not able to reach the QUALIUM tour guide per instructions on the confirmation e-mails. It was a stormy morning, our transportation was late, and we needed to advise that we'd be a few minutes late. TripAdvisor couldn't reach them either. We arrived at the meeting point but no one was there. All we wanted were our tickets to the ET. After not finding them at the meeting point we went to the Eiffel Tower. It was a rainy morning and there were very few people there. So another tour company offered to go look for our tour guide in the central location for tours. They were not there. We ended up buying tickets to the summit and going on our own. QUALUIM refused to credit our account. TripAdvisor/Viater so far has declined. Do not book this company,