Looks like I'm not the only one to have this experience... I was given a voucher as a birthday gift and booked on for a date in September as part of a holiday in London. We received notification two days prior that there weren't enough people in this booking to run the tour. I was told I could rebook by email and was (after chasing!) offered 3 alternative dates, one of which I chose (or so I thought...) I hadn't had any kind of confirmation or joining instructions so on the morning of the tour I called to confirm that we had indeed been booked in as requested. I believe it was the owner of the business who called me back to tell me that the tour had been cancelled and that since I hadn't received an email notification, I clearly wasn't booked on anyway. Her manner on the phone was absolutely shocking, she told me she wasn't in customer service (clearly!) and that she wouldn't give me alternative dates because she wasn't going to guess at my availability! She seemed surprised that I wasn't eternally grateful for the fact that she'd called me back on a Saturday (the day the course was supposed to be happening). She then went on to tell me that she was the best photograph tutor in England (her customer service skills clearly don't match!) I am asking for a refund as I absolutely do not want anything more to do with this woman's business.
Lots of great shots within 2 hours. Thank you so much!! Lots of inspiring ideas to work on now. Thank you so much Katrina for your help, patience and detailed background information on the history of photography.
I was given this tour as a milestone Birthday gift and I was not certain of it's value, On arrival the guide was engaging and informative and gave a large number of settings and revealed aspects of my camera that I had not explored. The locations for the shots were well thought out and gave me the oppurtunity to take plenty of magical pictures.
Fantastic! Bought my first ever camera this summer and my friend bought me this workshop for my birthday. Pictures were fantastic. Katarina the guide was ace - not only during the workshop, but also developing our confidence to go alone which I did the night after! First three photos from the tour, the next using my knowledge!
My wife and I enjoyed the experience a lot, Kat, our guide, was excellent explained everything clearly very informative and approachable. Communication from the company was really good with e-mails about a week before explaining everything we needed to know and then a day before.