I've been to Warner brothers before and it was amazing but this experience was awful! I was unable to travel due to extreme whether and being pregnant this is a extremely high risk to me to travel in Icey whether. When speaking to the operator she stated that she couldn't do anything as it was on the day and I should have checked the forecast. Our forecast said nothing of snow the night before and we were really excited to go. They now will not give me a refund and refuse to exchange tickets or anything. For this reason I won't be recommending them.
Amazing trip!!! Highly recommended to everybody!!! Super ! Super! Super! Interesting for kids and adults
Great experience ! We enjoyed all the tour, everything was organised and wonderful. I recommend the experience. ( a bit disappointed by the souvenir shop at the end and the queue for drinks inside the tour was too long. we didn’t have the time)
Very easy to get couch from bus station and collect bus back. Would recommend to my friends and family
Where do I even begin! This was the absolute worst customer service experience of my life. Being a Harry Potter fan through and through, I’d looked forward to this trip, but thanks to La Vacanza Travel, their terrible call center service and their horrible follow up customer service, I ended up not even reaching the destination. In spite of reaching the pick up point 45 minutes prior to departure, due to their terrible customer service alone, I was made to go from one bus station to another and did not even get to the bus. When I reached 164 Buckingham palace road and asked for further instructions and pick up details from the help desk- I was told they could not provide the details as my name was not the primary name on the reservation. After being asked details like my friend’s email, CC number and email which I did not have, the help desk representative thought it would be better to just cut my call off rather than help me get there. Add to that the staff at Victoria coach station which sent me to multiple gates marked T0 and it was a recipe for disaster. I was left trying to call the help desk again and again, only to be refused help as it was not my name on the reservation. I mean - are you worried I’m trying to get on the bus without a ticket? What’s up with your refusal to help me unless I made the primary reservation?! You would be better off without wasting your money with La Vacanza Travel and getting to the studio yourself. Upon asking for a refund La Vacanza Travel thought it would make sense to ask Warner Bros for a refund even though it was their fault and their trashy customer service that led to me not being helped. My request for a refund was curtly denied and the agents refused to address it further. What could have been a fun experience ended up being one of the worst experiences ever, thank you La Vacanza Travel - for your lack of empathy , trashy service and terrible follow up process! A simple request to add my email to the follow up conversation was not followed as according to La Vacanza Travel it makes more sense to send updates to the person who went on the trip as opposed to the one who complained. Perfect! Your refusal to refund or re book me speaks volumes about your attitude and pushing the refund request onto the Warner brothers studio proves what a terrible firm you are. Why would Warner Bros refund me for your lack of service? Totally unacceptable! Totally let down by your refusal to address my concerns, and I hope people do not book this tour through you and waste their money!