The driver from LHR to Gloucester Green took 2 cigarette breaks. He actually pulled into a stop, got out, had half a cigarette and then started back on the journey. And then he did it again at Thornhill Park and Ride. This service used to be good before they added the pointless stops (Lewknor and High Wycombe), took local passengers, and reduced the schedule. The LHR-OXF drive is 60 minutes; the bus is now 100+ minutes. What happened? If there are 2+ travelers, you are much better off getting a taxi.
Two people were refused boarding. One because she had the wrong credit card and one because although she had booked, she had been unable to get through to confirm her ticket. It is sad that people’s first experience of Britain is this bad. I apologise to our foreign guests for this treatment.
It was my first time going to Oxford and i was a bit anxious that i will not get the right bus. But i found this amazing. Very friendly and polite driver. Clean, pleasant, warm bus with usb charging slots.
This is a great way to travel n the U.K.. Fast, efficient and friendly. The coach from Oxford to London, Heathrow was not at all crowded and the was clean and comfortable. They do require that you wear your seatbelt to ensure your safety. They also offer free wifi for the ride. Although my phone said connected, I could not use the internet. No USB ports available for charging.
The first two bus drivers we tried to speak with saw our reservation was made through La Vacanza Travel and refused to talk to us. The third bus driver looked at our reservation and said, 'That will work, get in.' He then saw we had four large suitcases and he got angry and said, 'This is going to take all day.' We love La Vacanza Travel but will NEVER travel with Airport Coach Service again!