Extremely disappointed by the service. I had booked the service more than 2 months before. My daughter had a bad fall few days before the trip. We rushed her to the doctor to get an X-ray done. We were hassled as we were on Switzerland and she was not able to bend her knee. In the chaos we forgot about the excursion. We did not get any reminders for the same - not even an email reminder. When I informed the front desk of the Outdoor Company and the situation with my daughter and even sent them a report - they were curt enough to tell me there were too many trips and hence no email reminder can go to the guest. All I got was a whats app message after the booking time asking me where I was. They said they could not reorganize the trip or give us any consideration as the abrasion on my daughter was minor. I told them if it was that minor I would not have asked for the X-ray and paid 1200CHF for the same. They simply refused. I told them they could adjust for any trip as I was already in interlarken. They were just not interested to help. Just completely disappointed . It’s not about losing the 300CHF but they just didn’t bother to accommodate us inspite of the emergency. I would never take a trip with them.
We had a wonderful trip and felt safe the whole time. Only complaint is that it was just over 2 hours. The listing says it’s 2.5 and it also says it’s 4, so that’s a bit misleading.
We spent a morning with the Outdoor Interlaken group and rafted the Lütschine in tandem rafts. Great fun and well organized trip. The three guides - Mike, Hari and Greg - were fantastic. Full safety briefing to start, good gear and good communication made for both a safe and very fun trip. The tandem rafts add a bit of excitement to an already thrilling ride and we were all glad we had taken on the Lütschine. Many thanks to our guides and Andi for all of the pictures. Cheers
The instructor was great and it was so much fun. Would definitely do it again and I highly recommend it.
My family members and I had great time white water rafting in Switzerland . Allan Kennedy Anthony was our river rafting guide .