Unfortunately, many of the rides were closed for maintenance and I did not realise you had to ring ahead to check what rides j were available. The fastest roller coaster in the world has been out of action for more than a month. When checking the website again I noticed they do say small print ring ahead, if you are concerned about what rides are operating Many people were like me at the park lining up for the 240 km an hour rollercoaster and we’re very disappointed to find it was under maintenance and had been for more than six weeks also other rides were out of action as well and rides, including the roof walk and the flying fox. Olle vez extra payment to enjoy them and it’s not included in your entry ticket. Food was also disappointing and highly priced and they do not allow you to bring any of your own food or drinks in staff was very helpful and polite. The park is only open from midday and closes early at seven. I was lucky that it was Ramadan and was not very busy.
Unfortunately for us we had to wait longer than 2 hours for the bus. We were told he would come between 8:30 and 9:00. We were finally picked up at 10:45 a.m. But Ferrari World is worth seeing, even if you only have 4 hours to do it.
Do not use this tour operator. In the days leading up to the event, they will send you a PDF or two that includes a voucher which is not valid at the park. In addition when you click on the app for viewing your tickets or downloading your tickets, it still shows an invalid voucher. Finally in the moments before or after your attempted admission to the park they’ll send you the actual tickets. This is what happened to us and we ended up having to pay twice for this Park. The vouchers included and the barcode on the app is a total deception. They are invalid at the park. Customer service afterwards has been totally unfriendly and unreliable. I’m still working on getting a refund. Until then I highly recommend you avoid this tour operator and go straight to the Park website and purchase your tickets from them. It is absolutely more reliable to go straight to the Park website than put up with this level of frustration and disappointment.
First of all, the experience was bad. There is a long queue to get in the place. There is a long wait at certain rides let’s say, 1hr 45mins. Secondly, when they took a photo and when we went to buy it. They did not mention, whether we want the photo in frame, mug or magnet. It was a surprise after the park you are given a photo in a frame. When asked, I want a refund. They could not, and said, “sorry I can’t give you a refund” but there were others said, “yes” you can get it. There are staff members do not know the policy. Which is you can’t refund a photo. So, please think before buying a photo. Some of the staff members were rude and don’t listen. The best part, was eating at the burger place. The food was delicious. That’s why I gave 1 star.
We had downloaded our tickets for use offline, but when we arrived at Ferrari World we were rejected entry at the gates and told our tickets were not valid. We had to go to the ticket office and phone (had to switch on our overseas data roaming) La Vacanza Travel and have the correct tickets sent by WhatsApp before we got into the park. This nearly ruined our experience and didn't happen using another similar company for other Dubai located experiences. The park isn't big by USA theme park standards but it does have 5 high intensity rides including the fastest roller coaster in the world, and boy is it fast.